ABOUT ME
I'm a senior engineering leader based in Melbourne, Australia, specialising in SRE organisational design, large-scale reliability, and platform strategy within regulated financial environments.
Currently I lead two SRE teams at ANZ responsible for reliability across Retail Banking, Lending, and Product Services across AWS and GCP. I have a proven track record of building high-performing engineering teams, scaling SLO-driven operational practices, and delivering measurable reliability outcomes at production scale.
I lead with empathy first. I believe that people who feel supported and fairly managed do their best work — and that good outcomes for teams, customers, and organisations follow naturally from that.
WORK
ANZ
Engineering Manager - SRE - Retail Banking, Lending & Product Services
Lead two SRE teams of 12 engineers responsible for reliability engineering across Retail Banking, Lending, and Product Services at production scale. Drive SRE adoption across SLO governance, incident management, and operational maturity. Define reliability frameworks, engagement models, and operating standards across multiple engineering organisations.
November 2021 -
Present
Xero
Site Reliability Engineer
Improved platform reliability through observability, monitoring, alerting, and automation initiatives across large-scale cloud environments. Built operational tooling and monitoring capabilities to improve service visibility and operational efficiency during periods of significant platform growth.
September 2017 -
November 2021
Xero
Customer Experience Technical Specialist
Provided technical support to Xero customers, raising and prioritising bugs and responding to security incidents. This role also involved Technical Business Improvements to help our CX team scale effectively with the growth of the company.
April 2015 -
September 2017
EDUCATION
Amazon Web Services
AWS Certified Cloud Practitioner
2018
Computer Power Plus
Diploma in Software Development
2015
NZ Institute of Management
Certificate in Business Management
2011
Project Management Institute
Certified Associate of Project Management
2011